TERMS & CONDITIONS

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used. The Consumer Rights Act 2015 says:

  • you can ask us to repeat the services if they are not carried out with reasonable care and skill, or get some money back if we can’t repeat the services;
  • if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;
    • if a time hasn’t been agreed upfront, it must be carried out within a reasonable time

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law

In this contract:

  • ‘We’, ‘us’ or ‘our’ means Pro Vocal Artist Ltd. Limited; and
  • ‘You’ or ‘your’ means the person using our site to buy services from us If you don’t understand any of this contract and want to talk to us about it, please contact us by:
  • email [email protected] (we will usually respond to emails Monday to Thurs: 9 am to 3 pm);

Who are we?

We are Pro Vocal Artist Ltd. Limited (trading as Pro Vocal Artist Ltd.), a company registered in Lynwood House 373/375, Station Road Harrow, Middlesex, HA1 2AW. number: +447861995052. Our registered office is at Lynwood House, 373-375 Station Road, Harrow, HA1 2AW.

 

Our VAT number is: we are not currently VAT registered.

The details of this contract will not be filed with any relevant authority by us.

1 Introduction

1.1 If you buy services on our site you agree to be legally bound by this contract.

1.2 This contract is only available in English. No other languages will apply to this contract.

1.3 When buying any services you also agree to be legally bound by:

1.3.1 extra terms which may add to, or replace some of, this contract. This may happen for, security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
1.3.2 specific terms which apply to certain services.

All of the above documents form part of this contract as though set out in full here.

2 Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. The relevant key information is as follows:

2.1.1 the services that we provide under this contract are:
a. coaching services by “live” zoom calls;
b. coaching services by way of pre-recorded lessons; and
2.1.2 we are Pro Vocal Artist Ltd. Limited trading as as Pro Vocal Artist Ltd.
2.1.3 Our registered office is at Lynwood House, 373-375 Station Road, Harrow, HA1 2AW, and our email address is [email protected]
2.1.4 the total price of the services inclusive of taxes are as set out on the order page
2.1.5 The price for the services detailed in 2.1.1.b is as advised on the website booking page and this can be paid in a one-off fee or by part payment as detailed on the booking page
2.1.6 The charges for the services in clause 2.1.1.c will be as advised on the website booking page and will be a one-off fee
2.1.7 The right to cancel this contract is set out in clause 5 below;
2.1.8 The contract for the services detailed in clause 2.1.1 b (pre-recorded lessons) above will terminate when you have been provided with the final pre-recorded session in the course
2.1.9 We will be able to terminate the contract immediately without refund if You display persistent behavior which is unacceptable during the lessons which include, but is not limited to, behaviour that causes distress or offence to others.

2.2 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

3.1 Our Privacy Policy is available at www. Pro Vocal Artist Ltd./privacy-policy

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3.3 You are welcome to record your 1to1 online lessons to review your lesson during the week. You will be responsible for the recording, downloading, and storage of this lesson.

3.4 We may record private lessons for the purposes of your and the instructors training. Recordings of private lessons are kept private and confidential and will only be shared with you, any guardian, and your instructor. These recordings will be made accessible to you via online cloud storage such as Zoom Cloud. We take great care to maintain the security and privacy of these recordings.

4 Ordering services from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place an order on the site by selecting the services that you would wish to purchase and clicking the “book now” button. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4.3 When you place your order at the end of the online checkout process (eg when you click on the “book now” button), we will acknowledge it by email. This acknowledgment does not, however, mean that your order has been accepted.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff);
4.4.2 we cannot authorize your payment;
4.4.3 there has been a mistake in the pricing or description of the services.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will provide the services as agreed during the online checkout process.

4.6 If you are under the age of 18 you may not buy any services from the site.

4.7 Please direct any queries you may have to [email protected]

5 Right to cancel

5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 5.5 and 5.6 below.

5.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract.

5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax, or email) using the contact details at the top of this contract.

5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.5 We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.

5.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

5.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this contract. See also clause 11 below.

5.8 If you are paying for Pro Vocal Artist in instalments you understand that this is not a subscription model that you can opt out of. You must complete the payment term agreed (6 or 12 months). 

6 Effects of cancellation

6.1 If you cancel this contract, we will reimburse you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:

6.1.1 for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
6.1.2 the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period.

6.2 We will reimburse you all payments received for the services detailed in clause 2.1.1(b) if you cancel the contract within 14 days, regardless of whether you have accessed these services within the 14 time period. Your access to these services will be terminated immediately upon receiving notice of cancellation.

6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

7 Carrying out of the services

7.1  The services detailed in clause 2.1.1 b (pre-recorded lessons) will be as detailed on the booking page

7.2 The services detailed in clause 2.1.1 c (group session) will be as detailed on the booking page

7.4 You must notify us of any health conditions (asthma, diabetes, etc.) at registration when making a booking.

7.5 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.

7.6 We do not provide services for a 2-week period over Christmas and for a 1-week period over Easter. The on-line booking calendar will show when these periods are.

8 Pre-Recorded Courses

8.1 All content included as part of the pre-recorded lessons (the Courses) provided under clause 2.1.1 b, such as text, graphics, logos, images, as well as the compilation thereof, and any software used in the Courses, is our property or the property of our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

8.2 All related names, logos, product and service names, designs, and slogans are our trademarks or trademarks of our affiliates or licensors. You must not use such marks without our prior written consent.

8.3 Your participation in the Courses does not result in a transfer of any intellectual property to You, and, as a condition of participation in the Courses, you agree to observe and abide by all copyright and other intellectual property protection.

8.4 You are granted a single-use, non-exclusive, non-transferable, revocable license to access and use the Courses’ content and resources. You hereby agree that You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found in the Courses.

8.5 The Courses content is not for resale. Your participation in the Courses does not entitle you to make any unauthorized use of any content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without our express written permission. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to our intellectual property or our licensors’ intellectual property except as expressly authorized herein.

8.6 You hereby agree that any infringement of our intellectual property shall result in an immediate termination of the license granted hereunder. To be clear, if you violate the our intellectual property rights, your access to the Courses will be terminated immediately, and you shall not be entitled to a refund of any portion of the fees.

9 Payment

9.1 We accept the following credit cards and debit cards: Visa and Mastercard

9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

9.3 Your credit card or debit card will only be charged when press the “pay now” button on the website.

9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Stripe at https://stripe.com/docs/security/stripe

9.5 If you are paying for Pro Vocal Artist in instalments you agree to have the full amount agreed, available to automatically charge on your chosen card, and your card details up to date. 

9.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.

9.7 The price of the services is in US Dollar ($) (USD) includes VAT at the applicable rate.

9.8 If your monthly instalment payment fails charges may apply. 

 

10 Nature of the services

10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:

10.1.1 the services must be carried out with reasonable care and skill;
10.1.2 you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services; and
10.1.3 we must carry out the services within a reasonable time, if you and we haven’t fixed a time for the services to be carried out.
 

11 If you have a problem with our services

11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

11.1.1 visit our webpage; or
11.1.2 contact us using the contact details at the top of this page.

11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11.3 Please contact us using the contact details at the top of this contract if you want:

11.3.1 us to repeat the services; or
11.3.2 a price reduction.
 

12 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13 Limit on our responsibility to you

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

13.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) were not caused by any breach on our part;
13.1.2 business losses; and
13.1.3 losses to non-consumers.

13.2 We provide educational and informational resources that are intended to help you succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond our control.

13.3 You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether our clients or otherwise – applying the services we provide are no guarantee that you will be able to obtain similar results.

14 Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently.

14.2 If you are unhappy with:

14.2.1 the services;
14.2.2 our service to you generally; or
14.2.3 any other matter,

please contact us as soon as possible.

14.3 If you and we cannot resolve a dispute using our internal complaint handling procedure let you know that we cannot settle the dispute with you

14.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

14.5 The laws of England and Wales will apply to this contract.

15 Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.